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Contact Us

Thank you for visiting Starsuto.

Starsuto is an online store offering home and lifestyle products, including kitchen and tabletop items, throw pillows and blankets, garden and outdoor products, wall decor, and storage and organization products.

If you have any questions about our products, your order, shipping, tracking, returns, refunds, or after-sales service, please feel free to contact us. Our customer service team will do our best to assist you as quickly and clearly as possible.

Customer Service Email

Email: service@starsuto.online

When contacting us about an order, please include the following information so we can help you faster:

  • Your order number

  • The email address used to place the order

  • The product name

  • A clear description of your question or issue

  • Photos or videos if the product arrived damaged, defective, or incorrect

Customer Service Hours

Monday to Friday
9:00 AM – 6:00 PM
Time Zone: GMT-08:00

We usually respond to customer inquiries within 24 hours on business days.

Please note that response times may be slightly longer during weekends, public holidays, peak seasons, promotional sales, or periods of high order volume.

Order & Shipping Support

If you need help with order status, tracking information, shipping updates, delayed packages, failed delivery, or address changes, please contact us as soon as possible.

Please note that shipping address changes can only be made before an order has been shipped. Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending any item back.

To help us review your request, please include your order number, the reason for return, and photos or videos if the item is damaged, defective, or incorrect.

Returns sent without prior approval may not be accepted.

Important Notice

Please use the same email address that you used when placing your order. This helps us verify your order and provide faster support.

We are committed to providing clear communication, reliable order support, and a better shopping experience for every customer.

Thank you for choosing Starsuto.

Website: https://starsuto.online/
Customer Service Email: service@starsuto.online